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Jollibee’s DevOps Journey

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Project Infomation

Jollibee Foods Corporation, founded in 1978, is the largest fast-food chain in the Philippines and a leading adopter in harnessing highly-scalable cloud technologies for most of its internal and customer-facing systems.

JFC is the owner of the popular fast food brand Jollibee, dubbed as Asia’s answer to McDonald’s in the fast food business. As of June 2017, JFC has a total of 2,700 stores worldwide, with a system-wide retail sales earning PHP 62 Billion ($1.3B USD) for the first half of 2017. Last 2016, they closed the year at PHP 115 Billion or $2.3B USD.

RightCloud came into the picture not just to provide infrastructure recommendations but also to provide incremental value on data migration, network and security best practices and cloud cost optimization. Today, we are the only certified advanced partner in the Philippines.

We are also the fastest company to reach that level of certification of partnership in AWS across the region. With RightCloud’s help, we were able to simplify and automate their infrastructure tasks and empower the customer to streamline and simplify their IT ecosystem using best-practices of cloud and DevOps methodology.

  • Client: Jollibee Foods Corporation
  • Date: 2017
  • Skills: Cloud Architecture, AWS Expertise, Managed Services

Challenge & Solution

Jollibee for the longest time depended on their Linode cloud environment to operate their Store Delivery Portal. However, they needed to immediately re-architect this core system from front to backend because it regularly experienced downtimes, slow loading times and had low availability rates.

Moreover, they needed to deploy continuous app code changes to improve their application stability and performance. They needed a partner who could make their business a top priority, and at the same time implement DevOps to meet their aggressive goals and attain their desired platform stability.

Why AWS
Operating a nationwide network of over 2700 stores and with a steady growth of opportunities in the Philippines, JFC intended to better manage its IT systems with emphasis on improved reliability, performance and manageability. JFC shifted from on-premises to Amazon Web Services (AWS) not only due to the cloud service provider’s track record of scalability, flexibility, and cost savings but also to adapt its culture of excellence and business agility. The company has mainly been using AWS for Warehouse Management Systems, Advanced Supply Chain Planning System, Supplier Relationship Management and Web Delivery Systems.

The Solution

Focusing on improving its customer-facing web delivery and ordering system, re-architecting the front end side of this platform, mitigated possible application downtime, degraded performance, and Layer-7 attacks. In addition, it also eliminated the points of failure by decoupling the application components.

The Magento based system used DNS in its sites that were hosted in Amazon Route53 and created standby Elastic Load Balancers for a higher availability. Moreover, its MySQL databases in Amazon RDS were configured to run in Multi-Availability Zones. WAF (Web Application Firewall) was also implemented for additional Layer-7 protection (DDoS, SQL injection, etc.). The WAF then forwards the filtered requests to the Elastic Load Balancer, which has Auto Scaling group configured, that controls the number of Amazon EC2 instances based on demand. The media files then gets offloaded to Amazon S3 bucket while the sessions were stored in Amazon Elasticache (Redis) cluster. MySQL databases in Amazon RDS were configured to run in Multi-Availability Zones. SSL/TLS were also implemented on CDN and ELB levels for better security access.

All of these improvements were done simultaneously using multiple code changes and configuration deployments in their business systems. They realized that by using DevOps implementation, they can meet their aggressive timelines while having a stabilized platform to run their workloads with minimal to zero downtime and reduce operating costs. It also uses a fail-fast fail-cheap approach in deploying code or making configuration changes.

Benefits

Higher availability, resiliency and increased business agility through automation
Given that the initiative required numerous services to be monitored and reviewed, RightCloud was able to create a streamlined architecture ideal for constant scaling and sizing of infrastructure. This in turn provided higher agility for the business and decreased risk relating to manual efforts.
Constant deployment and continuous integration
RightCloud has provided 3rd party app vendors an environment allowing both parties to work together to build and deploy changes on the fly. While it is ongoing today, efforts would eventually allow developers to do self-service on portal system configurations, and have better control on the process and allow them to spawn and test new environments on the go.
Mindset & Culture change
Aside from transforming their infrastructure, RightCloud also had to change the mindset and culture of the customer and its partners (Application). From best practices of deployment and infrastructure related changes that reduced wait times for IT ops in spawning Dev or Prod environments and eliminate manual intervention for back-up and disaster recovery. Implementing DevOps in this organization is still ongoing today since it constantly wants to improves how it operates. It was able to simplify its code deployment and streamline its IT operations through the use of AWS services, RightCloud processes and high agility culture to drive innovation and be successful in their current and new businesses.
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